Privacy Policy

1. Information we collect

With customer consent, we may collect personal data to provide FUTA services, including:

• Basic personal information: name, user identification, FUTA ID login details, email address, phone number, address and payment method.
• Service-related information: membership activity, reviews, geographic location, IP address, search preferences and general Internet usage data.
• Geographic location: actual or approximate location derived from IP address or GPS may be used to provide relevant offers.
• Log information: IP address, browser, operating system, nationality, access location, carrier, device details and search history used to improve the experience.
• Cookies and similar technologies: cookies, web beacons, tags or scripts may recognize devices. Customers can disable cookies in their browser settings.

2. Purposes of using information

Information collected through the System may be used to:

• Register for and access the System;
• Manage, operate and administer the System;
• Contact customers and process questions or requests;
• Personalize and improve customer experience and satisfaction;
• Enforce our Terms and Conditions;
• Resolve disputes, collect outstanding payments and troubleshoot issues;
• Conduct traditional marketing for products, promotions, surveys and relevant information;
• Conduct digital marketing through social media, display advertising, SEO, SEM and push notifications.

3. Sharing personal data

FUTA Bus Lines may disclose personal data to authorized persons or organizations when:

• Consent is provided: data is shared with third parties only after the customer gives voluntary, specific and informed consent.
• Required for legal reasons: data may be shared to comply with law, enforce terms, investigate fraud or protect our brand, reputation and assets.

4. Personal data security

Security commitment

• We strive to provide information responsibly and keep the System operating accurately.
• FUTA Bus Lines uses reasonable Internet security methods and technologies to protect customer information.

Data safety

• Data is stored securely and accessed only by personnel with a legitimate business need.
• We follow applicable industry standards and personal-data protection laws.

5. Personal data retention

Data is retained for as long as needed to provide services and removed when its collection purpose no longer applies or when the customer makes a valid deletion request.

Retention begins when FUTA Bus Lines receives the request and ends when it is concluded. The minimum retention period is 24 months.

6. Customer rights regarding personal data

Customers may update, change or request cancellation of personal data at any time:

• Access or correction: keep personal data accurate, complete and up to date.
• Withdrawal of consent: request that collection, use or disclosure stop, unless continued retention is legally required or otherwise lawful.
• Important: withdrawing consent may prevent us from continuing to provide services.
• Deletion: request deletion of collected and processed data by submitting a reasonable request through the contact information below.

7. Registration and membership

By registering and creating an account, customers confirm that:

• They are at least 18 years old;
• Registration information is true, accurate, current and complete and will be updated when necessary.

8. Contact information

For questions or requests regarding this Privacy Policy, please email hotro@futabus.vn or call 1900 6067.