FUTA Bus Lines
Online Booking Terms
I. General terms and conditions
Article 1. Definitions and abbreviations
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1.
“Fees”: fees and taxes imposed by the carrier and competent authorities;
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“Coach station”: road-transport infrastructure used for passenger pick-up, drop-off and supporting services;
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“We”: Phuong Trang Passenger Transport Joint Stock Company – FUTA Bus Lines;
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“Pick-up/drop-off point”: the scheduled origin and destination of a passenger journey;
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“Force majeure”: events beyond reasonable control, including natural disasters, fire, war, unrest, strikes or government restrictions;
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“Conditions of carriage”: transport requirements published by FUTA on tickets, its website, application or other approved channels;
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“Passenger”: any individual using a FUTA service;
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8.
“Baggage”: personal belongings and property carried by a passenger during a journey;
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9.
“Contract of carriage”: the service agreement between the carrier and passenger, evidenced by a ticket or equivalent record;
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10.
“Electronic invoice”: an invoice issued electronically in accordance with accounting and tax law;
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11.
“Lookup code”: a nine-character code used to retrieve an electronic invoice after payment;
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12.
“Booking code”: reservation details entered through the FUTA website, app, ticket office, agent or call centre;
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“Day”: a calendar day, including every day of the week;
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“Personal data”: passenger data FUTA may retain, use and share with relevant service providers to deliver the service;
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“Boarding pass (ticket)”: evidence of the contract of carriage valid for the named passenger and journey;
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16.
“ZNS”: Zalo Notification Service for customer-care messages;
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17.
Headings are for convenient reference only and do not alter the interpretation of these terms.
Article 2. Online booking rules
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Scope: online payment is available for selected services and may be used by members or guests without charge.
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Reservation: customers must verify the journey, departure time, seat and fare before payment.
- A reservation is confirmed only after payment and issuance of a FUTA booking code.
- FUTA is not responsible for bookings made through unauthorized parties.
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3.
Payment confirmation: ticket details are sent by email, SMS or ZNS.
- Customers are responsible for providing accurate contact and personal information.
- Call 1900 6067 if no confirmation is received within 30 minutes after payment.
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4.
Transaction security: FUTA and its payment partners use reasonable fraud-detection, transaction-control and data-security measures.
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Personal data: transaction data is used for support and service updates under the Privacy Policy and is disclosed only with consent or as legally required.
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Refunds, cancellations and changes: failed transactions are handled through the relevant payment channel; refunds normally take three to five business days.
- A ticket may be changed once; cancellation fees range from 10% to 30%.
- Change or cancellation requests must be made at least 24 hours before departure.
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Sales channels: buy through the FUTA website, app, official offices or 1900 6067. FUTA may refuse service for fraud, speculation or ticket reselling.
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8.
Transfer service: contact 1900 6067 before booking; transfer vehicles cannot serve inaccessible locations.
Article 3. Conditions of carriage
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Children and pregnant passengers: children under six, no taller than 1.3 m and under 30 kg travel without a ticket; pregnant passengers must be fit to travel.
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Baggage: total baggage must not exceed 20 kg; call 1900 6067 regarding oversized items.
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Boarding requirements: arrive 30 minutes before departure, or 60 minutes during holidays, and present valid ticket details.
- Do not carry strong-smelling food, flammable materials or animals.
- Smoking, alcohol, intoxicants and littering are prohibited on board.
FUTA Bus Lines contact information: If you have questions or requests concerning this Privacy Policy, please contact us at:
hotro@futabus.vn or call 1900 6067.
