Service Conditions

(*) Arrive at the departure station at least 30 minutes before departure and bring the successful payment notice containing your ticket code. Call 1900 6067 for support.

(*) For transfer service, call 1900 6918 before booking. Inaccessible locations cannot be served.

(*) For travel over a shorter segment than the scheduled journey, call 1900 6067 for the best fare policy.

A ticket may be changed once only.

Cancellation fees range from 10% to 30% depending on the time before departure and ticket quantity.

Contact 1900 6067 or a ticket office at least 24 hours before departure to change or cancel a paid ticket.

Arrive 30 minutes before departure, or 60 minutes before departure during public holidays.

Present ticket details sent by SMS, email or FUTA App, or obtain them from the ticket office.

Do not bring strong-smelling food or drinks on board.

Smoking, alcohol and intoxicants are prohibited on board.

Do not carry flammable or explosive materials.

Do not litter on board.

Animals are not permitted on board.

Total baggage must not exceed 20 kg.

Bulky cargo is not accepted.

Children under six, no taller than 1.3 m and under 30 kg do not require a ticket.

A child who does not meet all three criteria requires one adult-equivalent ticket.

Each adult may accompany no more than one child.

Pregnant passengers must be fit to travel throughout the journey.

Call 1900 6067 at least two hours before departure to request roadside pick-up and carry no more than 20 kg of compact baggage.

Pick-up is available only at selected convenient locations along the scheduled route.