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FUTA Bus Lines

Payment Policy

Article 1. General provisions

  1. This Payment Policy applies to customers booking tickets and using FUTA Bus Lines services through the website, application and official ticket channels.
  2. Before payment, customers must verify the itinerary, departure time, pickup and drop-off points, ticket quantity, passenger details and total payable amount.
  3. Completing payment confirms that the customer has read, understood and accepted the fare, Payment Policy, Terms of Use and other applicable FUTA Bus Lines rules.

Article 2. Payment methods

Depending on availability and the booking channel, customers may pay using:

  1. Supported domestic bank cards, international cards or bank accounts;
  2. Approved e-wallets, payment applications or QR payment services;
  3. Direct payment at official FUTA Bus Lines ticket offices or transaction counters;
  4. Other lawful payment methods displayed when the transaction is made.

Article 3. Transaction confirmation and processing

  1. A transaction is complete only when the System records successful payment and issues a ticket confirmation.
  2. If an account is charged without receiving confirmation, customers should not pay again and should contact the 1900 6067 hotline for assistance.
  3. Refunds, changes or cancellations follow the applicable policy, original payment method and the processing time of the bank or payment partner.