FUTA Bus Lines
Ticket Change, Cancellation and Refund Policy
Article 1. Refunds for failed online ticket transactions
Online ticket payments may be refunded in the following transaction-error cases:
- The online purchase fails and no booking code is issued, but the customer’s account is charged;
- Some older ATM cards support transfers but not online payment. When banks cannot confirm a transaction during weekends or public holidays, customers may need to pay at the counter to collect the ticket; the charged amount will be verified and refunded after reconciliation.
Article 2. Refund processing time
- Call center
- Three to five business days after Finance and Accounting receives complete payment evidence.
- Ticket counter
- Processed directly and refunded when the counter transaction is handled.
- Application
- Subject to the policy and processing time of the relevant application provider.
Article 3. Ticket change or cancellation rules
- Each ticket may be changed no more than once.
- Cancellation fees range from 10% to 30% of the fare depending on the time remaining before departure, the number of individual or group tickets and the rules in effect when the request is made.
- Customers requesting a change or cancellation for a paid ticket must contact the 1900 6067 hotline or a ticket office at least 24 hours before departure for assistance.
